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CONDITIONS OF SALE AND CONTRACT |
These Conditions regulate the use of the online store www.trubarber.es, for which he is legally responsible Europrof Beauty Tools S.L., hereafter "Tru Barber". By means of its acceptance, the User declares that he has read, understands and understands what is stated here and that he assumes all his obligations. If the User does not agree with the content of this document, they must leave this website, not being able to access or dispose of the services it offers. Likewise, the User expressly and without exception accepts that the access and use of this website, its services and the contents of said services take place under their sole and exclusive responsibility.
These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, being the responsibility of the User to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract will be those that are applicable.
Applicable regulations
This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03 /2014, of March 27, General for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to pay for the order.
User Account and Bug Fixes
In order to make purchases online in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).
If you make the purchase as a guest, personal data will not be stored on the web, nor can the order history be checked. Personal data will be kept only for the management and delivery of the requested products.
If you decide to register, you will receive an email confirming that the process has been successful and a reminder of the access data. From the account you can make purchases, check the order history, change the password, modify personal data, modify shipping and billing addresses, make comments, and other procedures or procedures related to your purchases.
In addition, at any time, you can access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred when entering the data or update them. Shipping and billing addresses may also be corrected or updated throughout the checkout process.
You can unsubscribe at any time, by sending an email, from the address you want to unsubscribe to, administracion@europrofbeauty.com, which will entail the cancellation of your personal data.
In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.
Purchasing process
Buying at "Tru Barber" is easy and simple, you just have to follow these steps:
1st.- Select the products you wish to acquire among those offered by "Tru Barber". By clicking on each product, you access its file, which includes a detailed description with information, main characteristics and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with photographs, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to make the images as faithful as possible to reality.
2nd.- Once you have selected the product(s) you wish to buy, you must press the "Add to cart" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.
3rd.- After the selection of products, a summary will appear identifying the selected item(s). Finally, to continue with your order, you must press the "Pay order" button.
4th.- As we have indicated in previous sections, at the end of your purchase, you have the option to do so by registering, or to make a quick purchase without registering (as a guest user). When registering, you must indicate your contact information and address, and in your next purchases you will not have to enter your data again.
5th.- Finally, you must accept these Conditions of Sale and choose the means of payment among those offered by "Tru Barber" (see next section).
6th.- Once the purchase process is finished, we will send you an email detailing the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
- Calling 912 568 528
- Notifying it in the contact section of this website
- Writing to the email address administracion@europrofbeauty.com
In the same way, if you want us to send you the invoice on paper, contact us and we will send it to you without any additional cost.
Payment Methods
"Tru Barber" has various payment methods:
- Wire transfer
- Credit or debit card
- PayPal
- ShopPay
- GooglePay
- Bizum
Next, we specify the conditions for each of these forms of payment.
at Wire transfer
"Tru Barber" offers you the possibility of making the payment of the order through a transfer to our bank account:
- IBAN: ES820 0497 0816 1241 0008 055
If you decide on this payment option, once the order is finished, the necessary data to make the bank transfer will appear on the screen. In addition, we will send you an email with the amount of the order, the concept that you must indicate and the account number. It is important that, at the time of making the transfer, you indicate as a concept the reference of your order, provided by "Tru Barber" in the email, to speed up the invoicing and shipping of the order.
Transfers can take up to 48 hours to become effective, keep this in mind in the delivery times. Once the payment has been confirmed, the order will be billed, packed and shipped. If you want to speed up this process, you can send us an email with the receipt to administracion@europrofbeauty.com.
at Credit or debit card
Payment by credit or debit card is made through the secure payment gateway of Shopify Payments. Through this payment method, "Tru Barber" never collects or manipulates any customer data related to their card number. All data is processed directly by Shopify Payments, so that "Tru Barber" can always offer the highest security, transparency and confidentiality in the transaction.
at Paypal
Make the payment with your PayPal account. Through this payment method, "Tru Barber" never collects or manipulates any bank data. All data is processed directly by Paypal, so that "Tru Barber" can always offer the greatest transparency, security and confidentiality in the transaction.
at ShopPay
Make the payment with your ShopPay account. Through this payment method, "Tru Barber" never collects or manipulates any bank data. All data is processed directly by ShopPay, so that "Tru Barber" can always offer the greatest transparency, security and confidentiality in the transaction.
at GooglePay
Make the payment with your GooglePay account. Through this payment method, "Tru Barber" never collects or manipulates any bank data. All data is processed directly by GooglePay, so that "Tru Barber" can always offer the greatest transparency, security and confidentiality in the transaction.
at Bizum
Make the payment with your Bizum account. Through this payment method, "Tru Barber" never collects or manipulates any bank data. All data is processed directly by Bizum, so that "Tru Barber" can always offer the greatest transparency, security and confidentiality in the transaction.
Send conditions
Shipments will be made to:
- Peninsular Spain
- Balearic Islands
- Canary Islands
- Ceuta and melilla
- Any country of the European Community.
The shipment will be made by express courier company.
Shipping will be free on orders over €30 in Spain. In the rest of the cases, both the postage price and the delivery time will depend on the shipping area, and will be shown to you before finalizing the purchase.
The courier company usually delivers during business hours, so if you have any time preference for delivery, you can tell us in the order comment and we will try to comply (to the extent possible with the route and schedule of the delivery company). transportation).
delivery times
The delivery time is shown during the purchase process, and implies acceptance of it by you.
In case of non-compliance with delivery deadlines, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In the event that we cannot deliver the good within said additional period, you can terminate the contract. In the event that the delivery time is essential in view of all the circumstances that concur in the conclusion of the contract or when you have informed us, before the purchase, that delivery is essential before a certain date or on a date determined. In such cases, you can terminate the contract immediately.
In any case, if the contract is terminated, the amounts paid will be fully refunded.
In the event that the User buys a product that has not yet gone on sale, but that already has a release date, the delivery times will be provisional and modifiable, and will be subject to the number of units per product that the suppliers have in every moment In such a case, we will contact you to inform you of the variations suffered in said products, as well as the possibility of terminating the contract.
In some cases a lack of stock could occur. Our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available, or to terminate the contract if you so wish.
IMPORTANT: In general, we are not responsible for the breach or delay of obligations that are due to causes beyond our control, such as in case of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. . If any incident arises, we will contact you to solve the incident.
Prices, taxes, fees and tariffs
Prices are expressed in Euros. The prices of "Tru Barber" products may vary, but possible changes will not affect orders for which a Shipping Confirmation has already been sent.
The final price of the products purchased may vary depending on the applicable taxes in each case, or depending on the shipping address and profile of the buyer (individual or professional). For information purposes, except for those activities not subject to or exempt from VAT, the following taxes will apply to the articles on our website:
- The PVP of the articles with shipping address to the Peninsula and the Balearic Islands includes VAT in any case.
- The PVP of items with shipping address to other EU countries, and being the buyer a natural person (individual) includes VAT.
- The PVP of items with a shipping address to other EU countries, and being the buyer a company or professional, does NOT include VAT as long as it is registered in the Registry of Intra-Community Operators (in which case they will have to provide us with the Code valid Tax ID). In case of not being registered as O.I., the PVP includes VAT.
- The PVP of items with a shipping address to the Canary Islands or Ceuta and Melilla and, in general, any country that is not from the EU, does NOT include VAT, since the operation is treated as an export. The price indicated in each article is the final price of the same for shipments to these destinations. "Tru Barber" will not be responsible for the DUA or import expenses and taxes (ISPI, IGIC), fees or tariffs that are generated at the customs office of destination, if applicable.
Deregistration of accounts and service, cancellation and blocking
User accounts are not deleted for lack of use. The User can unsubscribe by requesting it from "Tru Barber" staff, by sending an email to administracion@europrofbeauty.com or through their account profile.
In case of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days have elapsed, "Tru Barber" may proceed to cancel the order.
"Tru Barber" reserves the right to block access to the User account without prior notice (or directly delete the User account), if it uses it in an illegal way or fails to comply with the obligations and regulations established herein, a fact that will be communicated via email. The blocking or deletion of the User account will not have any effect on the obligation to pay for the products purchased, if applicable.
In exceptional cases, under the free discretion of the "Tru Barber" administrators, and evaluating the seriousness of the event, the administrators may choose to warn the offending User, before permanently deleting or blocking their account.
By registering as a User, you agree that the owners of this site reserve the right, being able to act at any time and without prior notice, to modify or discontinue this website and its services, or to delete data provided, either from temporarily or permanently.
returns
At "Tru Barber" we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
- The product is wrong, has a defect or has been damaged during transport:
We pay great attention that all our shipments are made correctly. Yes, even so, you will receive a wrong item, contact us as soon as possible to solve it. Before opening the product, check that the packaging matches the one requested: color, size, finish, etc.
On the other hand, if the products received show any defect or deterioration, we will respond to the lack of conformity as stated in the "Guarantees" section within these conditions of sale.
When the product has been damaged during transport, you must notify us and, if possible, write down the incident on the carrier's delivery note.
The products must be returned in such a way that they are protected, including them inside a protective box or bag. "Tru Barber" makes available to the buyer a transport company for the withdrawal of the merchandise, totally free. If you wish to return the merchandise with a transport company other than the one proposed by "Tru Barber", and the selected transport company offers higher rates, you must assume the difference in transport cost.
- Withdrawal:
We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and whenever you are a buyer of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product of which download has started.
The exercise of this right of withdrawal must be carried out in a maximum period of FOURTEEN (14) days natural from its receipt, notifying us of your decision to withdraw from the purchase made (you can use the following withdrawal form model, if you wish). [ATTACH MODEL OF WITHDRAWAL AT THE END OF THIS DOCUMENT]
In order to exercise this right, the product must be in perfect condition, and preferably keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, do not include all their parts and accessories, or do not keep their original packaging, "Tru Barber" reserves the right to pay a lower amount for the return, a circumstance that will be notified to you.
The refund of the amount of the purchase will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed since the reliable reception of the withdrawal request, as long as it is "Tru Barber" who manages the collection of the item. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to compute from when "Tru Barber" has actual knowledge of the shipment of the merchandise or, failing that, from the receipt of the same.
The return costs derived from the exercise of the right of withdrawal will be borne by the buyer.
The exercise of the right of withdrawal in the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery will not be accepted.
- If you have not received the order yet:
If you still have not received the order and you want to cancel or modify it, you just have to inform us of the changes you want to make, without this incurring any cost in case your order has not yet been processed.
Returns Contact:
*Phone: 912 568 528
*Notification through this website in the "Contact" section
*Email: administracion@europrofbeauty.com
All product returns should be addressed to the following address: Vía de las Dos Castillas 9ª, Portal 5, office 1 and 2 – 28224, Pozuelo De Alarcón, Madrid, Spain
Guarantee
Except for those that, due to their nature, are excluded from the consumer goods guarantee regulations, and provided that the buyer makes a particular use, all our products are guaranteed at the national level, against manufacturing defects during two years from the date of purchase (or delivery date, if later), or one year if the item is not new.
We will respond to the lack of conformity, of which the buyer must inform us within two months of becoming aware of it.
If the defect or lack of conformity arises in the first 6 months from the delivery of the item, whether it is a new or second-hand product, it is presumed that the defect or lack of conformity already existed when the product was invoiced. (or delivered, if it is at a later time), that is to say, that there is a defect of origin or factory of the product, unless we can demonstrate that the defect or lack of conformity is not of origin but is due, for example, to misuse or maintenance given by the buyer.
On the other hand, if the defect or lack of conformity arises after the first 6 months and up to 2 years, the presumption that the defect comes from the factory does not exist.
In the event of a defective product, we may proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be totally free for the buyer (including transport costs, if any).
Therefore, defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are excluded from the guarantee. Also, products modified or repaired by the customer or any other person not authorized by "Tru Barber", as well as products that are the subject of a specific contract. In these cases, the consumer must take responsibility for its repair.
By regulation, and unless proven otherwise, it will be understood that the products are in accordance with the contract provided that they meet all the requirements that are expressed below:
- a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
- b) They are suitable for the uses to which similar products are ordinarily destined.
- c) Present the usual quality and features of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
Conflict resolution
As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for theconsumer dispute resolution (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
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MODEL WITHDRAWAL FORM
If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, which you must fill out and send to us.
"To the attention of Europrof Beauty Tools S.L., with address at Vía de las Dos Castillas 9ª, Portal 5, office 1 and 2 – 28224, Pozuelo De Alarcón, Madrid, Spain, telephone 912 568 528 and email address administracion@europrofbeauty. com.
I hereby announce that I withdraw from my sales contract for the following product or list of products:
(Indicate list of products with respect to which the right of withdrawal is going to be exercised)
Ordered on: (Indicate date)
Consumer and user name: (Indicate)
Address of consumer and user: (Indicate)
Order number: (Indicate)
_______________________________________________________________________
Signature of the consumer and user (only if this form is submitted on paper)
Date: